Contact Us

Not sure who to call with your benefits and health care-related questions? Try these:

Provider Phone Website
Health and Benefits Administration

Eligibility for and BNSF benefit program: BNSF Benefits Center

Tel: 833-277-8051

digital.alight.com/BNSF

Benefits Enrollment
  • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits
  • All other retirees and surviving spouses: BNSF Benefits Center
Tel: 855-663-4219 my.viabenefits.com/bnsf
Tel: 833-277-8051 digital.alight.com/BNSF
Using health care services & benefits - Personal Assistance
  • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits
Tel: 855-663-4219 my.viabenefits.com/bnsf
Benefit Coverage and Claims
  • Call the Member Services number on your coverage ID card.
  • If you cannot find the benefit provider's contact information, call here:
    • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
    • All other retirees and surviving spouses: BNSF Benefits Center
Tel: 855-663-4219 N/A
Tel: 833-277-8051 N/A
Retirement
Pension Plan (BNSF Pension Center) Tel: 800-811-0687 https://bnsfpensioncenter.ehr.com
QDRO Consultants Company Tel: 800-527-8481 N/A
Railroad Retirement Board Tel 877-772-5772 www.rrb.gov
Vanguard 401(k) Tel: 800-523-1188 www.vanguard.com
 
BNSF Benefits Helpline Tel: 800-234-1283 N/A